Frequently Asked Questions

Digital printing offers high quality toners and ink to produce sharper images and exceptional color accuracy. Your project’s file can be reprinted at a later date with the same consistent printing quality. Digital printing does not use printing plates which affords quick turnaround processing times when compared to conventional off-set printing. In addition, digital printing requires less equipment and uses fewer materials which is better for the environment

We do not charge for any printing setup charges and digital pdf proofs are always free

30-Day Price Match Guarantee: If you find a lower price for an identical label printing service within 30 days of your purchase, we’ll refund the difference. Simply contact our customer service team with proof of the lower price from another label printer located in the United States. The product must be identical in size, material, quantity and shipping terms. If approved, we’ll refund the difference or credit your account. Some exclusions apply, call for details

View our artwork specifications page for artwork file information

The minimum quantity for label orders is 100 labels

BOPP is an industry standard label material that is durable, water-resistant and resists tearing. Paper is a label material that is available in different finishes and holds ink very well. This material is ideal if you want your labels to have a vintage or handcrafted label appearance

The maximum label height is XX inches and maximum label width can be up to X feet long. If your label has a unique size, contact us to confirm that we can print your label’s size

Our laser trim equipment can diecut nearly any label shape. Your order’s PDF proof will show the dieline so you can see how your labels will actually trim

You can select none, gloss or matte laminate for your labels. You may choose not to laminate your labels in order to write on the labels or for aesthetic reasons. Gloss finish laminate provides a shiny, glass-like appearance that enhances the vibrancy and color of the label. Matte finish laminate provides an elegant finish that softens the contrast of darker colors

‘Label versions’ refers to the number of variations of a label design. Customers can save on pricing with multiple label versions (designs) of the same label size, material and options. ‘Total labels’ refers to the total quantity of labels for the order

Hand applied labels are applied without the use of a machine. With smaller orders, labels are manually peeled off the label roll and applied to the product by hand. Machine applied labels are applied with the automated use of an applicator machine. A specific unwind direction is usually required per the applicator machine’s specifications

The unwind direction or roll direction is the orientation of the label on the label roll. If your labels will be machine-applied, refer to your applicator machine’s specifications to determine which unwind roll direction to select for your order. The unwind or roll direction options are: top off, bottom off, right off or left off

Your labels will be delivered on a roll unless we determine sheets are appropriate for your order needs

Our service representatives are available (Monday-Friday 8am-5pm cst) to answer any questions or order inquires. You can send us a message at sales@labelhero.com or call us at (866) 795-2599

After we receive your order, our service team will review your label specifications to ensure the best quality output and e-mail a pdf proof for you to review. The pdf proof will contain the artwork and trim line (if none was supplied). Simply respond with your approval via e-mail and we’ll begin production of your label

Orders are processed within 2 business days after we receive your pdf proof approval. When your order is ready to ship, we will provide delivery estimates. High order volumes may occasionally result in delays. In such cases, we will prioritize your order and keep you informed of any changes to the delivery schedule

We will send order status e-mails to keep you updated on the progress of your order. In addition, you may view the status of your order in your Shopify account at any time

Our service team will assist with processing your company’s purchase order documents for your label order. You can send us a message at sales@labelhero.com or call us at (866) 795-2599 to discuss your order need

2-day shipping is free within the 48 contiguous states. Shipping to Canada is available

After your label roll printing order has been printed, we’ll ship your order using 2-Day shipping service to locations within the continental United States. Canadian customers: We can ship to Canada at a nominal cost and your package will be processed through the customs process. All customers will receive a shipping confirmation e-mail containing tracking information and delivery address information. In addition to the shipping confirmation e-mail, you can check the status of your order through your LabelHero account. The ‘Orders’ section of your account will show the current shipping status of your order and include the package information and tracking number. Contact our service team with any questions about shipping or delivery of your order. You can send us a message at sales@labelhero.com or call us at (866) 795-2599